Frequently Asked Questions (FAQ)

What products do you sell?

We offer a wide range of IT products, including Notebooks, Desktops, Servers, Networking products, Software solutions, and other computer accessories. Our products cater to both individual consumers and businesses, ensuring that we meet a variety of technology needs.

How can I place an order on translinkonline.com?


To place an order:

  1. Browse through our Product Categories ,Brands or any of the Products   Select the items you wish to purchase and add them to your cart.
  2. Proceed to Checkout, where you will need to enter your shipping details and payment information.

Once your order is confirmed, you will receive an order confirmation email with the details of your purchase

What payment methods do you accept?


We accept a variety of payment methods for your convenience, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • My fatoorah ,tabby, tamara
  • Cash on Delivery (COD)

Do you ship internationally?


At this time, we only offer shipping within Kuwait. We do not ship internationally. However, we are constantly working on expanding our services, so please stay tuned for future updates.

How can I track my order?


Once your order has been dispatched, you will receive an email with tracking details.

How long does delivery take?


Delivery times vary depending on your location, but typically, we aim to deliver within 24-48 Hours after your order has been dispatched. Delivery times may be affected by local holidays, weather conditions, or other unforeseen circumstances.

Can I cancel or modify my order?


You may cancel your order before it has been dispatched. Please contact our customer support team as soon as possible to request a cancellation. Once the order has been shipped, we cannot modify or cancel it. In such cases, you may return the product for a refund once you receive it.

How do I return an item?


If you receive a faulty, damaged, or incorrect product, or if you simply wish to return it, please contact us within 14 days of receiving your order. To return an item:

  1. Email us at esales@translinkonline.com with your order details.
  2. We will provide instructions for returning the product.
  3. Ensure the item is securely packed and in original condition for a successful return.

Do you offer refunds?


Yes, we offer refunds for faulty, damaged, or incorrect products, or if you cancel your order within the allowed return period. Once the returned item is received and inspected, we will process your refund to the original payment method. The refund may take 14-20 business days to reflect in your account.

How can I contact customer support?


If you have any questions or need assistance, you can contact our customer support team:

  • Email: esales@translinkonline.com
  • Phone: +965 96757597
  • Business Hours:

Sunday to Thursday – 9:00 AM to 6:00 PM (Friday and Saturday – Closed)

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